Manage incidents, changes and problems related to application support (highly complex and higher volume cases), promptly respond to all requests from end users who report problems with core business applications, management of SQL databases. , updating, inserting and correcting data errors, interpreting Java Webswing and SOAP logs, executing APIs through Postman, interacting with web services, complying with ANS.

#1 resolution specialist for the Cundinamarca project - Cota Transit Headquarters in 2023, and congratulatory memorandum for the work carried out to achieve the ADRES project in 2020.

Technical support for remote and in-person workstations, security backups for workstations and databases, support and diagnosis of network and infrastructure errors, knowledge of Active Directory and user policies, Elastix platform administration, portal administration. antivirus, administration of mobile telephone portals and fixed services, installation of operating systems and programs, administration and inventory monitoring of computer equipment.

I proposed the renewal of technological equipment, migration of on-site servers and site-to-site VPN fortigate, to replace the high costs of MPLS at that time.