Derian Vargas
Asesor de Call Center
Professional profile
Customer service professional with over 7 years of experience in call centers , specializing in client retention , active listening , assertive communication , and personalized support for banking and telecom clients
Work experience
Provided customer support, resolved inquiries, and delivered personalized service to clients, focusing on retention and satisfaction.
Major achievementExtensive experience in customer service, call center operations, and client retention.
Resolved client doubts about processes and products, and advised on new product acquisition.
Major achievementHandled client inquiries and provided personalized advisory for Banco de Occidente products.
Cleared client doubts and advised on new products, emphasizing assertive communication.
Major achievementProvided customer support for Banco de Occidente, focusing on retention and acquisition.
Education experience
Servicio nacional de aprendizaje (sena) | Técnico/Tecnólogo
