✓ Answer customer support queries. ✓ Management of office tools (Word, Excel, Power point). Delegate queries to the appropriate support channel. ✓ Diagnosis and problem solving in client systems and applications . ✓ Document organization. ✓ Production and editing of digital content. ✓ Be up to date on the company products and services. ✓ Provide first-level contact and solutions to customer technical problems. ✓ Appropriately refer