* Leadership, management and control of personnel (200 approx), customer contact, logistics, consolidation of reports, application and validation of disciplinary processes. * Train the entire operation on the product through Strategies{* **}Instructive. *Lead, Develop and Monitor conceptual and operational projects and consolidate training indicators.

Achieve a better communication channel with internal and external customers, I helped clarify brand and product messages through tests and evaluations, likewise audited each process

* Development and monitoring of conceptual and operational projects and consolidation of training indicators. * Outlining of positions, promotions and strategic movements of personnel. * Leading teams to meet objectives such as increased productivity and ensuring the correct handling of instructions and application of guidelines.

* Application of ANS, ECN, ENC, affectations to skills and Application of disciplinary processes. * identify opportunities for improvement, Develop agent feedback process