Supported users across devices and OS, resolved account, subscription, and payment issues, maintained documentation, and ensured customer satisfaction.

Provided bilingual technical support for a global streaming platform, troubleshooting devices, accounts, payments, and ensuring QA compliance.

Handled payment inquiries, order tracking, refunds, coordinated with logistics, and improved customer satisfaction through follow-ups.

Assisted U.S. customers with payments, orders, refunds, and logistics, maintaining high productivity and quality metrics.

Resolved customer issues related to payments and accounts, ensuring efficient and professional communication.

Provided bilingual support for payments, account management, and order assistance with professional communication.