Plan, analyze, document, present and manage the implementation of projects and requirements to provide timely and comprehensive solutions to the needs of users through the ERP. Ensure that deliveries to users are within the estimated times and under the defined quality standards.

 Design, Implementation of websites www.credito20minutos.com and www.kredilleveloalkosto.com to manage portfolio information, certificates and PSE payments for customers of retail businesses in the company, achieving a 30% increase in the collection of the briefcase.

Implementation, management and monitoring of the document management system projects, PETIC strategic plan and online government. Carry out the tasks of supervision of project contracts of the Secretary of Planning and ICT.

 Implementation and follow-up of the "ICT Interactive Bus" project of the planning secretary for the promotion of services of the Government of Tolima and training in the use of ICT tools for the low-income population.

Attend, document and solve cases escalated by the service desk, complying with the Service Level Agreements (ANS) committed to the business. Develop and update progress reports for each incident.

 Automate different portfolio processes of the different business models in the company through the PeopleSoft ERP, managing to offer greater control in strategic and operational processes, as well as tools for efficient decision making.