- Guiding Test Takers through a specific process for a sample collection in order to determine if they are infected or not with COVID 19 virus. Which includes, ID verification, strict visual supervision to ensure the accomplishment of FDA policies, client intern policies and the necessary asepsis in order to get an accurate result. - Ensuring the correct procedure for every test by paying close attention through camera while providing the instru

Completed training in handling critical cases and basic tech support. Tier 1 - Approaching customers through a successful interaction leading to customer satisfaction and getting the problem solved. - Keeping track of emails, follow up on pending cases and replacement procedures.