Jhon Salamanca Gutierrez
Business Administrator
Professional profile
I am a business administration professional with over 10 years of experience managing operations, customer service, sales, and contact centers. I focus on the analysis and implementation of indicators.
Work experience
Director Of Cc Latam
umka sas | October 2020 - August 2024 (3 years 10 months)
Used skills
Responsible for managing the Contact Center in several Latin American countries, monitoring KPIs, and preparing management reports.
Major achievementDirector of Contact Center Latin America, KPI management and team supervision.
Headquarters Manager
bodytech - staffing | June 2019 - July 2020 (1 year 1 month)
Used skills
CRM management, indicator analysis, and affiliate case resolution.
Major achievementResponsible for the technical and commercial operation of the gym.
Commercial Director And Customer Experience
scrapcol | February 2017 - May 2019 (2 years 3 months)
Used skills
Negotiation of agreements and logistics planning for the operation.
Major achievementCustomer loyalty and acquisition of new business partners.
Education experience
Diploma in Comprehensive Management
Universidad colegio mayor de cundinamarca | Specialization
Universidad colegio mayor de cundinamarca | Specialization
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