Management of administrative tasks, request for credentials, assignment of product courses and communication skills, creation and preparation of study material, quality certifications, follow-up and approval of adherence for apprentices, disciplinary processes, coaching, commitments, follow-up and Metrics reports, floor support, quizzes, support to the different areas of the operation, development sessions, content development and projects.

Attention to incoming and outgoing calls, telephone customer service, bilingual operator, collection management and customer service.

Management of PQR's, rights of petition formulated before the Ministry of Foreign Relations, transfer to competent areas that allow solving user requests. Attention of incoming and outgoing calls, telephone customer service, bilingual operator, mail handling, calls, video calls and chats.