Analyzed team KPIs, coached agents, escalated complex cases, supported process improvements, and maintained documentation in CRM. Non-frontline, zero inbound calls.

Monitored KPIs, coached agents, supported process improvement, and participated in client-facing meetings. Provided guidance and operational support using CRM systems.

Supported IoT telematics devices for auto insurance, troubleshot mobile app issues, resolved technical/account issues, and documented cases in CRM under quality standards.

Provided technical support for IoT telematics devices, resolved complex technical and account-related issues, and maintained CRM case tracking.

Managed technical/service inquiries, met KPIs, maintained high service quality, and developed problem-solving and time-management skills.

Provided technical support for US customers, achieved cross-selling targets, and ranked as a top performer based on KPIs and quality evaluations.