Laura Idárraga Zapata
Administrative assistant
Professional profile
Technician in accounting data processing, with more than 2 years of experience in administrative processes, customer service and commercial consulting. Proactive, diligent and creative, with good management of interpersonal relationships, ability to work as a team and under pressure
Work experience
Billing by Siigo Cloud software, POS and internal program. Taking orders via WhatsApp and telephone. Monitoring of consumers' PQRS. Transmission of business message to clients. Feed the database with sales invoices daily. Order dispatch supervision. Reception of inputs and preparation of resumes for each product.
Major achievementManagement and balance of petty cash, customer service in person and by telephone.
Reception, review and storage of products. Support in general inventories. Dispatch of products purchased via website. Delivery of products to customers' homes. Consignment of cash present in the store. Search and receive products in other stores and transport them to the store at the El Tesoro shopping center. Keep the store tidy and clean.
Major achievementCustomer service and sales closing, warehouse organization according to product references.
Search for information in public catalogs and other institutional resources. Support to the general inventory of the Library. Organization and updating of bibliographic material. Promotion of library resources and services. Training in resources, services, applications and user service. Collaboration in all activities of the Library system.
Major achievementUser service, management and creation of databases, selection and display of bibliographic material.
Education experience
Institucion educativa cuidad de tunja
