Maria Clara Quintero Quintana
Integration and Development Leader
Professional profile
Engineer with more than six years of experience in the operational area focused on compliance with KPI's, with emphasis on the continuous improvement of internal and external services with innovation, leading work teams in the design, planning and
Work experience
Lead team to integrate customer information to our platform through ETL. Implementation of improvements in macro processes in order to optimize customer service. Lead the automation of processes in Python on AWS servers to reduce management and response times in the support area. Design and implementation of automatic quoting in Apps Script to reduce the installation workload and increase the response capacity of the commercial area
Major achievementAutomation of support processes, creation of a platform for the commercial area in quotes
Creation, measurement and management of KPI's of the operational team. Coordination of technical team, implementation of projects in accordance with the commercial team. Implementation of the help desk with YouTrack for incident management. Continuous improvement of macro processes in the area. Negotiation with suppliers to standardize costs.
Implementation of the operational area of the company in processes of Installation, Support and Calibration of counting cameras. Adaptation of processes to the local market. Supplier management and negotiation. Implementation and inventory control. Coordination of technical team and incident management.
Education experience
Universidad distrital francisco josé de caldas | Undergraduate
