Graduated from the Pontificia Universidad Javeriana with a degree in Psychology with emphasis on psychoanalysis and humanism. Professional with interest in the organizational and clinical area, with the capacity for flexibility and adaptation to diverse work environments.
Evaluate the patient in the first meetings, gathering information on behavior and cognitive functioning. Diagnose and identify emotional, mental, social and behavioral conflicts in order to achieve personalized goals to alleviate symptoms. Intervene the patient through therapies, according to the diagnosis to be resolved. Assign coping strategies so that the patient can learn to be diligent in situations that cause distress.
Serve foreign clients through calls, emails and chats in order to resolve problems with the services provided by the campaign. Optimize assertive resources to supervisors, facilitating the process and registration of each specific situation of the clients. Maintain satisfaction statistics at high levels through interpersonal strategies in which the client is committed to the company.
Contribute to the entire selection process in the region, recruiting, psychotechnical tests, interviews and inductions, since it is important to verify the management and control of the conduct of personnel linked to the company. Management of psychological reports taking into account all tests and interviews.