Karen Melissa Altuzarra Sarmiento
Specialized Sales Consultant for MercadoLibre
Professional profile
Service-oriented professional with experience in customer service, sales consulting, and collections management in a call center. I excel at proactive attitude, assertiveness, active listening, and a focus on resolving customer needs.
Work experience
MercadoLibre account management, seller retention, benchmarking metrics against the competition, business consulting, and results improvement.
Major achievementPersonalized support for salespeople, strategies to increase sales, optimization of publications and performance metrics.
Lease portfolio management, obligation reminders, payment confirmation, and personalized attention.
Major achievementDebt collection for 0-90 days, payment agreements, billing and customer service.
Portfolio management, Royal Prestige product guidance, multichannel customer service, customer retention, and business consulting.
Major achievementDebt collection 0-30 days, call and chat support, cross-selling and retention.
Education experience
Fundación universitaria compensar | Technological career
