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Fernando Barrerra

Technology
Skills
(Self-evaluation)
Languages
Professional profile

Work experience

Technology
santillana | March 2023 - November 2023 (8 months)
Used skills

Report Delivery • Mass Creation of Users • Web Content Configuration • Platform Incident Support • Ticket Attention • Among other Functions

2Nd Level Support
teleperformance | September 2018 - March 2023 (4 years 6 months)
Used skills

• Remote support • Remote support for field technicians • Configuration of routers, landlines, TV. • Support ADSL, FTTH, HFC. • Ticket tracking • Final solution for the user • VPN configuration

Help Desk
thomas greg & sons de colombia | September 2018 - October 2018 (1 month)
Used skills

Help desk agent • Remote support • Verification and upload of information • Technical and remote support Call center

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