Juan Sebastian Ayala Martinez

ingeniero de desarrollo

Professional profile

Systems Engineer with 9+ years of experience in support , programming , and management of critical platforms . Specialized in technological resilience , operational continuity , automation , and project management . Recognized for scalable and innovative solutions

Work experience

Level Ii Support Engineer

transunion (cifin sas) | March 2025 - November 2025 (8 meses)

Used skills

Improved response times, increased team efficiency, reduced incident recurrence, and supported strategic decision-making.

Major achievement

Resolution of critical incidents in SQL Server, PostgreSQL, and Oracle. Designed and implemented support processes, automated monitoring, and prepared technical documentation.

Servicedesk G5 Support Engineer

iom (united nations, usrap project) | April 2024 - February 2025 (10 meses)

Used skills

Ensured operational continuity, reduced resolution times by 25%, and ensured system stability and scalability.

Major achievement

Managed critical incidents in Azure and web services, implemented continuous improvement, designed resilient solutions, and led technological transitions.

Platform Analyst

oficomco sas | January 2023 - February 2024 (1 año 1 mes)

Used skills

Ensured high availability, improved KPI visibility, and developed multiple applications.

Major achievement

Administered AWS and Google Cloud, advanced monitoring with Power BI and GitHub, developed applications in Java, C#, Python, and Android Studio.

Education experience

Systems Telecommunications Technician
Fundacion universitaria san mateo | Técnico/Tecnólogo

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