Miguel Ruiz Ortega
Implementation Specialist - Mid+
Professional profile
Colombian with 7+ years of mixed experience in Customer Success , Project Management , and Customer Support and Implementation . Fluent in English and Spanish . Experienced in Operations Management
Work experience
Implementation Specialist - Mid+
lean tech | October 2021 - Present (5 años 1 mes)
Used skills
Communicating with carriers, educating on software usage, and installing customized systems. Reporting issues and improvements to stakeholders.
Major achievementCreating project plans for timely software installations.
Customer Success Manager - South America
eventtia | January 2021 - July 2021 (6 meses)
Used skills
Developing educational material, communicating best practices, and increasing customer retention.
Major achievementGuaranteeing quality customer support and providing proactive assistance.
Customer Support Consultant
digitally imported, inc. | June 2019 - June 2020 (1 año)
Used skills
Maintaining knowledge and ticket databases, providing account support, and communicating system issues to the development team.
Major achievementTroubleshooting UI, browser, and mobile app problems.
Education experience
Tech Realizador Audiovisual y Multimedia
Fundacion universidad de bogota jorge tadeo lozano | Profesional
Fundacion universidad de bogota jorge tadeo lozano | Profesional
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