Assignment and follow-up of work orders to technicians, support to technicians to configure equipment for users, audit of orders completed by technicians, reports

Knowledge of the technicians' work routes,

Control of incoming calls to consultants, control of consultants' talk time, generation of productivity reports, generation of shift meshes,

Creation of macros for report management

Support to the requirements of the users of une, attention and support without failures in the services of une

Knowledge of customer service