Geraldine Mendoza Jaramillo
IT System Administrator
Professional profile
Telecommunications Engineer with 5+ years in IT support and 3 years in systems administration . Skilled in Microsoft 365 , identity and access management , Intune , IT security , incident resolution , and process automation . B2+ English proficiency
Work experience
Oversaw Microsoft 365 (Exchange Online, Intune, Defender), IAM, device management, security monitoring, process automation, SaaS support, and IT project participation.
Major achievementManaged Microsoft 365, Intune, IAM, vulnerability management, Power Automate, and provided Tier 2 IT support. Supported US-based teams and handled SaaS platforms.
Provided technical support, diagnosed/resolved issues, installed/configured workstations, performed maintenance, configured LAN, and managed support records.
Major achievementDelivered onsite/remote IT support, resolved hardware/software issues, performed maintenance, configured LAN, and maintained documentation.
Education experience
Instituto tecnológico metropolitano (itm) | Especialización
