Gabriel Alfonso Rodriguez Gonzalez
Technologist in analysis and development of information systems
Professional profile
Work experience
Support Omnichannel Project
ilumno servicios de colombia | December 2022 - March 2023 (3 months)
Used skills
Create completion codes, configure JSON format in each of the APIs, consult SQL Server database, perform tests in different applications, upload files to FTP, verify correct operation with CRM
Major achievementImprove service to the end user through the configurations made for the omnichannel project
Practical Stage Apprentice
ilumno servicios de colombia | June 2022 - December 2022 (6 months)
Used skills
Attend and resolve tickets through a ticket management platform called GLPI Provide technical support to the different customer service platforms such as Genesys, Infobip, Social Gateway Create users and assign permissions in the different customer service applications
Major achievementI was able to learn more and provide solutions to the requirements in a timely manner
Education experience
Computer Science
Sena colombia | Technician
Sena colombia | Technician
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