Carlos Giron
Retention Specialist
Professional profile
Bilingual professional ( English C1 / Spanish native ) with 7+ years of experience in customer service , sales , retention , and technical support for multinational companies . Strong communication , problem-solving , and multichannel support skills
Work experience
Handled inbound calls for Audible membership cancellations, applied retention strategies, processed refunds, and recommended content. Achieved retention and upgrade targets.
Major achievementExceeded membership retention and upgrade targets, CSAT above 90%.
Cross-sold HVAC plans, scheduled maintenance, provided customer service throughout appointments, and received positive satisfaction survey results.
Major achievementExceeded sales and customer experience targets.
Cross-sold protection plans, provided customer service and technical support for home internet and devices, consistently achieved sales goals.
Major achievementReceived 'Hero of the Month' for top sales productivity.
Education experience
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