I was an infrastructure and telecommunications analyst at Huawei Technologies for 19 months, hired by Adecco Sa, for Tigo's external network. Front office cable, answering calls only to technicians, supervisors, auditors and authorized from the external network to provide technical support. Monitoring, management and closing of massive failure tickets. Control tower.

2 Salary increases in less than 4 months by indicators,

Since I was 14 years old, I liked the repair of computers and other devices. At that age he already knew how to format, install programs and others empirically. Level 1 and 2 advisor. I was a Leader and trainer at Emtelco - Tigo Une in the technical support part, so I had to have that knowledge of both logical and physical networks. I was a level 1 advisor, I escalated to 3 months due to my innovation and when I passed the call for leader. In addition to resigning I was as a level 2 technical support advisor.

Chosen as the most + Award for being the best technical support advisor. Product leader, operation and technical support trainer.