- Attention to service channels: email- chat- web portal- telephone - management of requests and concerns from collaborators - management and monitoring of PQRS - Generation of certificates and vouchers - Report on payroll news - Reception, validation and filing of documents - Procedures and withdrawals of layoffs

- In-person and telephone customer service. - Advice and information on products and services. - PQRs management - Entering and updating of information - File

- Attention customer service line. - Information on procedures and portfolio collection - Entering and updating database