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Photo

Daniela Gomez

Customer Service
Skills
(Self-evaluation)
High availability 30%
High availability 30%
Attention to detail 28%
Attention to detail 28%
Language teaching 21%
Language teaching 21%
Teaching 18%
Teaching 18%
University teaching 0%
University teaching 0%
Languages
Ingles:
  • Habla
    75%
  • Lectura
    75%
  • Escritura
    75%
Español:
  • Escritura
    100%
  • Lectura
    100%
  • Habla
    100%
Professional profile

Bilingual professional with 7+ years of customer service experience in various industries . Skilled in communication , conflict resolution , and building positive client relationships . Adaptable and culturally aware

Work experience

Customer Service
nail art | January 2023 - January 2025 (2 años)
Used skills

Delivered personalized customer service, improving comfort and ensuring hygiene and personal presentation standards.

Major achievement

Focused on customer satisfaction and loyalty, providing personalized service and ensuring compliance with hygiene and presentation standards.

Customer Service
makeup area | January 2022 - January 2025 (3 años)
Used skills

Handled customer service by applying active listening, assertive communication, and conflict resolution in a dynamic, high-pressure environment.

Major achievement

Provided high quality customer service using assertive communication and conflict resolution techniques. Participated in dynamic teams under pressure.

Airport Services Assistant
airport services | January 2024 - January 2024
Used skills

Performed key tasks at check-in, boarding, and during disruptions, maintaining high-quality standards under pressure.

Major achievement

Assisted at check-in, boarding gates, and supported operations during high-demand situations. Recognized for adaptability and professionalism.

Education experience
Customer Service and Attention
Universidad ecci | Técnico/Tecnólogo
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