Luis Alejandro Bertel Gonzalez
Content Manager/Trainer
Professional profile
Work experience
Content Manager/Formador
webhelp | November 2019 - February 2022 (2 years 3 months)
Used skills
AVA, Metrics, PDA's, training, communication, design.
Major achievementCreate the entire AVA environment for the entire operation in the face of the pandemic, supporting it and improving it over time.
Represente En Servicio Al Cliente
konecta colombia | June 2018 - May 2019 (11 months)
Used skills
Customer Service, cross-selling, backoffice, chat platform with the user.
Major achievementBeing promoted to the backoffice area to speak on behalf of the company in front of institutions to verify information.
Community Manager
alcaldia de cáceres | November 2017 - February 2018 (3 months)
Used skills
Communication and promotion of the advances of the mayor's office with the community in digital environments, logistical and communicative support in activities.
Major achievementStrengthen the presence of the mayor's office in digital media.
Education experience
Business Administration
Universidad politecnico grancolombiano | Undergraduate
Universidad politecnico grancolombiano | Undergraduate
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