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María Alejandra Martínez Muñoz

Customer Service Advisor
Skills
(Self-evaluation)
Languages
Professional profile

Work experience

Customer Service Advisor
onelink bpo – getcom servicio | September 2020 - May 2023 (2 years 8 months)
Used skills

Mercado Pago cards, Line of Credit, Withdrawals and deposits of money on account, Money transfers, Yields, Payment accreditation, Failure report, among others.

Customer Service Advisor
konecta | August 2018 - January 2020 (1 year 5 months)
Used skills

Indicate exchange numerals, confirm availability of transfer for monetization, step by step for receiving or sending currencies through the BBVA business platform, step by step for loading payments through the BBVA platform, payment status, consultation of TDC minimum payments and cut-off date, clarification of Leasing payments and expiration dates, report of trips abroad for the use of TDC, information on acquisitions, among others.

Security Advisor / Comprehensive Advisor
ferreteria epa c.a | August 2014 - April 2018 (3 years 8 months)
Used skills

Sales Advisor to Companies: Legal and Corporate Clients; Price list, receipt of VAT and ISLR withholdings, merchandise section, Tele-Sales billing made by (Call Center 0500-EPAVALE), volume sales, home delivery programming, monthly sales ratio. Last position: Security advisor.

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