•Manage ACI's technology projects, proposals, and NDAs by complying with international quotes approvals from the United States and Europe customers to guarantee the pre-sale and after-sale B2B services and IT products. •Approve and check the new business opportunities for Banks, Merchants, and Intermediaries, to guarantee the annual, quarterly, and daily sales profitability according to the ACI guidelines compliance with the required market research. •Control of Databases (Salesforce) indicator

•Participated in the approval of quotes and new strategic businesses for an estimated value of $20,000,0000 USD each. •Generated 10% transfer execution of Salesforce system to Ignite migration training. •Implemented CRM tools for sales representatives KPIS improvement by reporting times.

•Control and follow-up products and refunds not delivered on time. •Track logistic suppliers (UPS, USPS, Amazon logistics, FedEx) to guarantee the delivery traceability of sold products.

•Contributed to the decrease FCR indicator by 20% with the work team achieving an effectivity of solving calls cases. •Be recognized in the E-commerce and Retail Category in the Q2 of 2020 as the best telephone and chat customer service team.

•Management of concessions, refund policies, and product replacement of orders purchased by customers in the United States, Canada, and United Kingdom Marketplaces to guarantee the online pre-sale and after-sales service. •Maintain and update the personal information of customers for the Ecommerce campaign ensuring the best customer service to increase the service range, calls, Sales, Customer Prospection, Conversion Rate, and customer loyalty.

•Participated in the transfer, assistance, and training of PayPal payment platform's sellers to Management payments achieving 100% compliance. •Achieved the response indicator to 90% of all calls received from E-commerce and auctions completing an effective customer response improvement.