Cristián Fuenzalida Trucco
Principal Customer Success Manager
Professional profile
Sales and customer success professional with 20+ years in IT , specializing in channel management and customer success . Expert in driving growth , satisfaction , and loyalty via consultative , data-driven approaches and CRM implementation
Work experience
Managed strategic accounts in Latin America, ensuring customer satisfaction and loyalty. Monitored platform usage, resolved incidents, tracked health metrics, and identified upsell opportunities. Built cross-functional collaboration and support templates.
Major achievementRecognized as Americas CSM of the Year 2023 and 2024 for exceptional customer success and revenue growth. Increased ARR by 5.4% in 2023 and 8.5% in 2024.
Sold Teradata solutions, focusing on customer needs and technical requirements.
Major achievementSpecialized in solution sales for Teradata products.
Worked as Solutions Consultant and Inside Sales Representative, supporting sales and customer engagement.
Major achievementProvided solutions consulting and inside sales support.
Education experience
Emeritus | Especialización
