My main responsibilities have been oriented to customer service in person and by phone, analyzing invoices, dealing with complaints and claims, archiving, technical support and improvement projects at the operational level and work environment. Through my orientation towards continuous learning I can develop and apply new ideas and concepts to generate process improvements, acquire new knowledge and apply it in assigned tasks

During the time I participated in important projects to improve customer service and reduce service time, in one of the optimization projects, it was possible to go from 75 to 94% effectiveness and 95% accuracy, in service and it was possible to reduce time service and complaints register