Diego Fernando Lozano Zapata

Technical Coordinator

Professional profile

Bilingual systems engineer and technologist with experience in technical support, website development, email marketing campaigns, and social media marketing. Skills in communication, data analysis, and database management.

Work experience

Specialized Bilingual Technical Support Agent

task us | January 2022 - Present (4 years 10 months)

Used skills

Support for website creation, domain connection, email setup, email marketing campaigns, Google Ads support, Facebook Pixel, and social media marketing.

Major achievement

Support for website creation, domain configuration, email marketing campaigns, Google Ads, and social media marketing.

Bilingual Call Center Agent / Coach Manager

teleperformance colombia | September 2020 - December 2022 (2 years 3 months)

Used skills

Customer service in English, sales, app support, ticket creation, troubleshooting, team coaching, feedback, call monitoring, performance analysis, and KPI compliance.

Major achievement

Customer service in English, sales, retention, technical support, coaching, and KPI tracking.

Project Analyst

twl international | February 2020 - August 2020 (6 months)

Used skills

Information system enrollment, database administration, credential technical support, user and profile creation.

Major achievement

Database administration, technical support, and user management in information systems.

Education experience

Technology in Analysis and Development of Information Systems
Servicio nacional de aprendizaje (sena) | Technician

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