Milena Campos Figueredo
Especialista trilingüe en confianza y seguridad
Professional profile
Modern Languages Professional with business focus and solid experience in global trilingual services ( Spanish , English , Portuguese ) . Expert in Trust & Safety , customer retention , technical support , and advanced CRM/GDS tools
Work experience
Security & Compliance, incident management, policy violation resolution using Oracle Service Cloud.
Major achievementInvestigated and verified authenticity of high-profile accounts per LinkedIn’s global security policies. Maintained quality metrics above 95%.
Retention & sales, technical support, case documentation, adherence to KPIs.
Major achievementExecuted communication strategies for customer loyalty and cross-selling. Managed technical support cases in Salesforce/Oracle.
Tourism management, conflict resolution, membership retention for global clients.
Major achievementManaged flight reservations/cancellations via Amadeus GDS and Gemini CRM in Portuguese. Handled critical airline requirements.
Education experience
Instituto politecnico colombo andino | Técnico/Tecnólogo
