Supported Contact Center operations in Canada, tracked drivers impacting operations, updated knowledge base, and generated reports to identify improvement opportunities.

Provided remote support for Contact Center operations in Canada, tracked operational drivers, updated knowledge base, and created follow-up reports for performance improvement.

On-site support for all bank operations in Bogota, incident management for major issues, and reporting for measuring and improving operations.

Provided on-site support for bank operations in Bogota, acted as Incident Manager for major issues, and generated reports for team and operations improvement.

Remote support for global clients, ServiceNow user and role management, and orchestration planning for automation.

Provided remote support for global companies, managed users and roles in ServiceNow, and assisted in planning orchestration to automate tasks.