A multilingual Business Transformation Leader with a strong track record in streamlining operations and creating high-impact technological solutions . Adept at utilizing deep business knowledge and the latest technologies , I strive to optimize efficiency and drive growth . Proficient in AI-driven data analysis , 3D modeling , and various digital tools . Quick to adapt and a natural problem-solver with a passion for innovation and continuous lear
• Facilitated smooth onboarding and deployment processes for clients using the Cisco Smart Net Total Care portal. • Managed client relationships within the Brazilian territory, demonstrating strong cross-cultural communication skills. • Created Python programs on Google Colab, accelerating operation
• Managed 80% of daily incoming calls remotely, maintaining seamless operations and facilitating patient-doctor communication. • Assisted an average of 30 patients daily, significantly boosting{*** }user satisfaction through efficient appointment scheduling and handling of inquiries and emergencies.