Extensive experience in comprehensive customer service management, both direct and indirect interactions, with a strong focus on operational efficiency and customer satisfaction. Expert in inventory control and management, implementing effective strategies to guarantee optimal stock levels and reduce losses. Additionally, I have led teams of more than 120 people, applying effective leadership skills to
Supervise operations at a regional level, excelling in strategic inventory control, implementation of time grids to optimize effectiveness and efficiency in commercial management. I successfully met established budgets and led the effective care of PQRS. Additionally, manage orders placed through the website and aggregator platforms in real time, ensuring a comprehensive experience for our customers.