Carlos Enrique Gonzalez
Functional analyst
Professional profile
Test engineer in the banking sector. I know how to provide customer support both remotely and on-site. I know how to program and develop in several languages. I am good at business management and customer service. Reports and KPI's for BI will be generated.
Work experience
Functional and non-functional tests. Validation of flat files and applications. Accompaniment to client preactivation and postactivation. Resolution of customer requests. Revision Fixpacks.
Major achievement* Improve the activation times of clients migrated to the new portal by 25% * I found creative solutions to new problems
Project leader. Responsible for five different product lines. Solver of pre-sale and post-sale requirements. Test engineer for web and mobile applications. Front and backend support.
Major achievementIncreased participation in license projects, new clients and participation of our products in the national market by 400%.
Monitoring and verification of the transactional operation. Analyst for functional and non-functional tests of transactional portal. Solver of incidents of various types. Reports generation.
Major achievementImprove incident resolution and response times by 50%
Education experience
Universidad distrital francisco jose de caldas | Undergraduate
