Nayla Nava
Remote Call Center Agent
Professional profile
Accounting and Administrative Assistant with over three years of professional experience. I possess exceptional communication and problem-solving skills, consistently delivering high-quality customer service in both virtual and in-person environments
Work experience
Delivered prompt and personalized customer support, effectively diagnosing and resolving technical issues.
Major achievementHandled approximately 45 calls daily, exceeding performance quotas by 10%.
Resolved technical issues and processed requests efficiently, achieving a 95% customer satisfaction rate.
Major achievementManaged customer inquiries and requests, providing accurate and timely responses.
Monitored and supervised the delivery of reports by company advisors and managed office supplies.
Major achievementAssisted with managerial and administrative tasks, ensuring effective support for organizational operations.
Education experience
Universidad santiago marino | Without studies
