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Santiago Cardona

Senior Service Desk Analyst
Skills
(Self-evaluation)
Languages
Professional profile

Work experience

Senior Service Desk Analyst
asic | September 2023 - November 2023 (2 months)
Used skills
On-Site Support Analyst
carvajal | May 2022 - July 2023 (1 year 2 months)
Used skills

on mission for Comfama. AD management, printer installation and first level network support, first and second level machine and logical support. Inventory management, creation of images for operating system, warehouse inventory management, support in administration, deployment and patching of EndPoint Ivanti, console data crossing for inventory consolidations, warranty management for the manufacturer Role of product manager

Senior Service Desk Analyst
tivit | January 2022 - May 2022 (4 months)
Used skills

management of accounts, equipment and permissions in AD, first level machine support remotely, program installation, antivirus management, service desk management, printer installation BMC REMEDY help desk management, case escalation

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