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Gustavo Durango

Support Agent L1
Skills
(Self-evaluation)
Advanced excel 100%
Visual basic 91%
SQL 91%
Excel 86%
Project management 80%
Agile scrum 80%
Devops 75%
Project management 65%
Python 60%
Languages
English:
  • Reading
    60%
  • Writing
    60%
Professional profile

Graduate in Computer Science and Audiovisual Media with great motivation to continue improving skills and grow professionally. I fully trust in my ability to apply my knowledge in specific areas related to my area of knowledge.

Work experience

Support Agent L1
guru-soft | February 2023 - August 2024 (1 year 6 months)
Used skills

Support agent, collaborating in multidisciplinary teams to ensure customer satisfaction.

Major achievement

Efficient ticket handling and proactive problem resolution.

Computer Science Teacher
gimnasio valle del sinu | February 2022 - November 2022 (9 months)
Used skills
Education experience
Conceptualization of c Language
Servicio nacional de aprendizaje sena | Bootcamp
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