Responsible for management reports, trend analysis, change management coordination, design and continuous improvement of IT processes, ensuring compliance with methodologies and procedures.

ITIL process management, IT service quality, leadership in continuous improvement and compliance with international standards.

IT process planning and coordination, evaluation and improvement of quality procedures, support for process owners, service backlog monitoring.

Coordination of change management, improvement of IT processes and ensuring compliance with methodologies.

Quality management and control in processes, implementation of improvement actions, leadership of technical teams.

Quality coordination in IT services, implementation of continuous improvement processes and team leadership.