• Lead the study and applicability of new standards and / or modifications generated by regulatory entities, in order to identify all impacts and the correct implementation. • Analyze the impacts of the projects and coordinate the areas to provide a timely response to the regulatory entities regarding the new norms or requirements, guaranteeing quality, timeliness and compliance. • Evaluate the installed capacity and budget management of the area to comply with the different

• Reduce 45% of the operational load through the automation of 30% of exogenous information formats. • Reduce customer complaints by 31%, in turn achieving a 50% reduction in time in the service agreement with the first level. Exceeding the expected goal of 25%. • Generate

• Identify, adjust and design continuous improvement plans through indicators, models and tools that facilitate the execution and administration of products, services and channels. • Analyze the data of the products or services and present the action plans that apply to continuous improvement. • Investigate, prepare all the information and carry out the implementation of the regulatory, tax changes and accounting tasks of the products and services that impact the bank. • Des

• Reduce returns on credit disbursements by 43%, reducing reprocessing. • Lead compliance with the Comfecamaras Securities Law, becoming the first financial entity to implement it. • Achieve 32% efficiency in operation through aut