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Laura Solano

Support Agent
Skills
(Self-evaluation)
Technical support 100%
Customer service 100%
Excel 80%
Solution management 80%
Teamwork 70%
Languages
English:
  • Speaking
    60%
  • Reading
    80%
  • Writing
    80%
Spanish:
  • Writing
    100%
  • Reading
    100%
  • Speaking
    100%
Professional profile

Ingeniera de Sistemas con experiencia en soporte técnico , monitoreo de sistemas , atención al cliente , configuración avanzada de servicios y manejo de incidencias . Destacada por su eficacia , iniciativa y capacidad de resolución

Work experience

Support Agent
innovative business solutions s.a.s | September 2025 - May 2025 (4 months)
Used skills
Administrative Assistant
ibcl outsourcing s.a.s | December 2021 - February 2022 (2 months)
Used skills
Hispanic Agent
atlantic internacional bpo | October 2019 - April 2021 (1 year 6 months)
Used skills
Education experience
English
Universidad del atlantico | Technological career
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