Experience in leading and managing development, UX/UI and application support teams for the LATAM region. Leadership in large-scale projects in development factories. Planned and executed software development projects, ensuring timely delivery and within budget. Implemented and maintained agile methodologies, improving visibility and efficiency in project management.

Successful completion of application projects for separation process and/or TSA of the LATAM region company with LUMEN Global.

I developed strategies and operating models to optimize development processes and led multidisciplinary teams. Provided guidelines to AMS services and software factories, promoting agile practices and encouraging continuous improvement in processes. I technically led teams in the implementation of good practices in software development, ensuring quality and efficiency in projects.

I ensured compliance with SLA/KPI, monitored services and maintained customer satisfaction indicators above 93%. I generated commercial strategies, managed suppliers and allies for the provision of services, and increased billing by 20%.

Led application implementation projects, ensuring timely delivery and within budget. Oversaw ongoing application maintenance, ensuring stability and optimal performance. I directed the implementation of good practices and standards in the development and maintenance of applications. I coordinated the implementation of changes and updates to applications, ensuring a smooth transition without interruptions.

Improved application stability and performance, reducing interruptions by 40%. I led the successful implementation of 10 projects, meeting deadlines and budgets. Implemented processes that resulted in a 45% improvement in the team's operational efficiency.