Juliana Mantilla Longas
Teammate & Acting Supervisor
Professional profile
Bilingual executive support and business operations professional with 6+ years of experience in administration , executive support , scheduling , documentation , reporting , project coordination and operational systems . Skilled in AI-enabled workflows and remote team support
Work experience
Served as Backup Supervisor, coordinated team operations, scheduling, performance monitoring and escalation management. Maintained customer satisfaction scores above 90%.
Major achievementLed and coached teams of 15+ members, optimized Jira workflows, developed operational reports and dashboards using Power BI, Excel and AI tools.
Delivered administrative consulting, virtual assistance, AI implementation and process optimization. Managed executive calendars, documentation, CRM updates, business operations, and provided LinkedIn consulting.
Major achievementDesigned operational systems using Notion, Power BI, Excel and AI platforms for project management, financial tracking, scheduling and business reporting. Implemented AI and non-AI solutions to automate workflows.
Performed root-cause analysis, created onboarding documentation, conducted Back Office operations and monitored service-quality indicators.
Major achievementDelivered bilingual technical support, acted as Backup Team Leader, managed schedules and operational metrics using Excel, Power BI and internal tools.
Education experience
Academie ste cecile international school | Sin estudios
