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Laura Viviana Pinzon Cuervo

Telephone Rac
Skills
(Self-evaluation)
Languages
Professional profile

Work experience

Phone Rac
atento | October 2021 - February 2023 (1 year 4 months)
Used skills

Functions: Calls are received from all the cities where I see it provides cleaning services such as sweeping. solid waste collection, grass cuttings, hazardous waste collection, mixed pruning and more. A good handling of calls is made attending to PQR and being able to file what is required by the client in different applications such as OPEN and SALESFORCE, attaching the same information in the temporary typifier. Achievements:

Call Center Agent
accion | August 2020 - August 2021 (1 year)
Used skills

Functions: Management of call center customer service, publicizing the database, applications to generate scheduling to show properties for sale or lease, where the client was made known through emails that were downloaded to the application and from there contact the client. for said process and in calls directly when the client communicates for the scheduling. Total knowledge of the call center for complaints. achievements: learned

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