Implement and ensure an application management model based on agile methodologies, as well as SLAs with suppliers and manage the backlog and prioritization of application improvements.

31% optimization in support cases vs. previous year.

Lead strategic support team in achieving execution results, focused on indicator management, administration and support in software platforms and implementation of technological projects.

Savings of over 330 million (COP) in contract renewal.

Lead and manage the management and improvement of technological tools for more than 800 field users, from applications, field monitoring devices and corporate lines.

Implementation of +100 user stories leveraging a team of exclusive internal developers.