Managed advanced cases, resolved issues in Salesforce, provided reports, and coordinated cross-team efforts.

Advanced case management and resolution in Salesforce, strong analytical and problem-solving, operational and SLA accountability.

Handled sales and provided customer service, supporting clients in product selection and issue resolution.

Sales and customer service agent, supporting clients and driving sales.

Managed healthcare accounts, processed claims, and provided benefits information to customers.

Customer service advocate in Health Care campaign, handling accounts, claims, and benefits.