End-user support for DaVita USA, managing technical issues and providing remote assistance.

Provided end-user support for DaVita USA, ensuring high-quality technical assistance and issue resolution.

Developed and implemented activities for process improvement, strategic collaboration in marketing, training, and social media management.

Led process improvement and personnel development initiatives for various clients, enhancing operational efficiency.

Supervised support team, improved user experience with IT equipment, managed inventory, supported network and storage.

Supervised end-user support, implemented activities to improve IT equipment usage, and managed computer inventory.