Juan Sebastian Montoya
Travel Agent
Professional profile
Knowledge of computer systems and operational applications; honest, committed, responsible person, with broad expectations in education and professional training, with a good attitude for teamwork or individual work
Work experience
Travel Agent
igt solutions | January 2021 - January 2024 (3 years)
Used skills
Make, modify, and cancel reservations, explaining protocols and policies to provide a pleasant customer experience.
Major achievementManage the sales and reservation process for hotels in the U.S.
Customer Experience Advisor
teleperformance | January 2020 - January 2020
Used skills
Provide advice on availability and refund policies to ensure good service.
Major achievementManage and resolve customer concerns about reservations.
Customer Experience Advisor
scotiabank | January 2019 - January 2020 (1 year)
Used skills
Provide advice on balances, transfers, and virtual account management.
Major achievementManage user requests regarding financial products.
Education experience
Sena Computer Systems Course
Servicio nacional de aprendizaje sena | Without studies
Servicio nacional de aprendizaje sena | Without studies
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