Permanently lead training for all staff on new trends and computer tools. Provide solutions to the requirements of users of the company's different software and hardware in order to optimize the performance of collaborators. . Operate the systems under your charge in accordance with pre-established procedures. Manage and administer the company's databases. Guarantee the execution of backup copies.

Implement and manage different VozIP platforms (Mera, Digitalk Voip Peering and Morx4) for the company. Form, coordinate and direct the NOC work team to provide timely and best quality support to our clients. Carry out constant monitoring of the service and present the necessary reports according to the company's needs. Provide Level 1 and 2 support for end customers. Support in the implementation of FTTH Networks (Gpon).

Implement and manage various platforms to manage the VozIP service that we offer to clients. Design the processes and procedures for customer registration and the appropriate support that must be provided. Compliant and Led the team for NOC support.