Supervisor and leader in charge of everything related to meeting project goals, opening a new project with an important company in the aeronautical sector at an international level, knowing the planning and management of the project from its conception

Successful planning of the project from its inception.

Training in charge of all the training, preparation of new personnel, organization of information in knowledge bases, backup of the other BackOffice positions (Team Leader, Incident Management, QA Analyst) and total management of personnel in the Insurance help desks Bolívar and Liberty sure.

Creation of learning path for new analysts.

Team Leader in charge of managing the operation and the team of analysts, delivering reports on the daily and monthly behavior of the operation, detecting problems and offering ideas for their solution, with the ability to assume positions such as Incident Management or Training if they were necessary.

Organize the metrics that historically were not being met adequately